Client Service Associate

2 weeks ago

Tuscaloosa, Alabama, United States Alabama Credit Union Full time

Position Title: Member Service Representative

Job Category: Operations/Service

Job Overview:

At Alabama Credit Union, we pride ourselves on fostering a workplace where our employees can thrive. We offer a supportive environment filled with opportunities for growth, community engagement, and avenues for employee feedback on organizational initiatives.

This role is essential in delivering exceptional service to our members at the designated branch. As a Member Service Representative, you will be at the forefront of member interactions, ensuring that each experience aligns with the core values of Alabama Credit Union.

Key Responsibilities:

  • Facilitate account openings and assist members with essential financial transactions, including deposits, withdrawals, credit card payments, and balance transfers.
  • Process orders for debit cards and checks, while providing comprehensive information about our products and services to meet member needs.
  • Maintain a high standard of service, contributing to a positive atmosphere for both members and colleagues.

Candidate Profile:

This position requires individuals who are comfortable engaging with members and can thrive in a dynamic, fast-paced environment. Attention to detail and the ability to manage multiple priorities are crucial for success in this role.

If you are passionate about delivering excellent service and enjoy assisting others in your community, this position could be a fulfilling career choice.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proficient computer skills, including familiarity with Microsoft Office and web-based applications.
  • Ability to follow detailed procedures for account management.
  • Strong communication skills, with a focus on describing and promoting products and services.
  • Flexibility to adapt to a fast-paced work environment.
  • A genuine desire to assist others in achieving their financial goals.

Preferred Qualifications:

  • At least six months of experience in a teller or member service capacity within a financial institution.
  • Bilingual proficiency in Spanish is advantageous.

Essential Skills:

  • Detail-Oriented: Capable of executing tasks with precision and thoroughness.
  • Enthusiastic: Demonstrates a keen interest and enjoyment in the role.
  • Team Player: Collaborates effectively with colleagues to achieve common goals.

Motivations:

  • Growth Opportunities: Motivated by the potential for increased responsibilities.
  • Goal Completion: Driven by the successful completion of tasks and objectives.

Education:

High School diploma or equivalent is required.

Experience:

Relevant experience in a customer service or financial role is preferred.

Licenses & Certifications:

None required.

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