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Client Services Associate

2 months ago

Tuscaloosa, Alabama, United States Alabama Credit Union Full time

Position Title: Member Service Representative

Job Category: Operations/Service

Job Overview:

At Alabama Credit Union, we pride ourselves on fostering a workplace where our team members thrive. We cultivate an atmosphere rich in educational growth, community engagement, and opportunities for employees to contribute to company initiatives.

This role is pivotal in delivering exceptional service to our members at the Indian Hills Branch. As a front-line representative, the Member Service Representative is tasked with ensuring a superior service experience that aligns with the core values of Alabama Credit Union.

Key Responsibilities:

  • Open new accounts and assist members with essential financial transactions, including deposits, withdrawals, credit card payments, and balance transfers.
  • Process orders for debit cards and checks while providing comprehensive information about our products and services to meet members' financial needs.
  • Uphold the highest standards of service and professionalism in every interaction.

For those who excel in engaging with others about financial products and thrive in a dynamic environment with shifting priorities, this role presents a fulfilling opportunity to make a meaningful impact.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proficient computer skills, including familiarity with Microsoft Office and web-based applications.
  • Ability to follow detailed procedures for account management.
  • Strong communication skills to effectively describe and promote products and services.
  • Capacity to adapt quickly in a fast-paced setting.
  • A genuine desire to assist community members.

Preferred Qualifications:

  • At least six months of experience in a teller or member service capacity within a financial institution.
  • Bilingual proficiency in Spanish is advantageous.

Skills Required:

  • Verbal Communication: Expert
  • Computer Proficiency: Expert
  • Ten-Key Calculator: Expert

Behavioral Traits:

  • Detail-Oriented: Capable of executing tasks with precision.
  • Enthusiastic: Demonstrates eagerness and passion.
  • Team Player: Collaborates effectively within a team.

Motivations:

  • Growth Opportunities: Motivated by the potential for increased responsibilities.
  • Goal Completion: Driven by achieving task completion.

Education:

High School diploma or equivalent is required.

Experience:

Relevant experience in a customer service or financial role is preferred.