Field Service Manager

3 weeks ago


Hickory North Carolina, United States DISH Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Manager to lead our team of field professionals in delivering exceptional customer service and ensuring 100% customer satisfaction.

Key Responsibilities
  • Direct and manage the overall direction of the Field Service Technician team
  • Develop and implement strategies to improve team performance and customer satisfaction
  • Conduct on-site inspections to evaluate and coach team members on quality service and safety standards
  • Manage fleet-related processes, including vehicle maintenance and upkeep
  • Address escalated customer and employee issues
Requirements
  • Strong leadership and problem-solving skills
  • Excellent interpersonal and communication skills
  • Ability to read and interpret safety rules and operating instructions
  • Ability to lift and move up to 75 pounds and safely operate a motor vehicle
  • Ability to work flexible hours, including weekends
What We Offer
  • Competitive starting salary and generous bonus opportunities
  • Free DISH programming and paid training
  • Incredible opportunities for advancement and career growth
  • Flexible time away plan and versatile health perks

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