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Oracle Field Service Operations Manager

2 months ago

Charlotte North Carolina, United States iSoftTek Solutions Inc Full time
Job Description

iSoftTek Solutions Inc is seeking a skilled Oracle Field Service Administrator to oversee the configuration, maintenance, and optimization of our Oracle Field Service platform.

Key Responsibilities
  • System Configuration: Configure and maintain Oracle Field Service to align with business requirements, including work zones, resources, service territories, business rules, forms, and workflows.
  • User Management: Manage user accounts, roles, and permissions within Oracle Field Service to ensure appropriate access and security.
  • Integration Management: Oversee integrations between Oracle Field Service and other enterprise systems (HCM, ERP) to facilitate seamless data exchange and workflow automation.
  • System Monitoring and Maintenance: Monitor system performance, troubleshoot issues, and implement corrective actions to ensure optimal uptime and reliability.
  • Customization and Enhancement: Collaborate with stakeholders to identify opportunities for system customization and enhancement to improve efficiency and user experience.
  • Training and Support: Provide training and support to end-users on Oracle Field Service functionality, configuration, and best practices.
  • Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures for reference and training purposes.
  • Vendor Management: Coordinate with Oracle support and other vendors as needed to resolve technical issues and implement upgrades or patches.
  • Continuous Improvement: Stay abreast of industry trends and Oracle Field Service updates, and proactively propose and implement enhancements to optimize field service operations.
Requirements
  • Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).
  • 5 years of experience in administering Oracle Field Service or similar field service management systems.
  • Strong technical proficiency in Oracle Field Service configuration, customization, and integration.
  • Experience with Oracle Cloud Infrastructure (OCI) and related technologies is a plus.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues and propose effective solutions.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Proactive attitude towards system maintenance, optimization, and continuous improvement.
  • Oracle certifications related to field service management (e.g., Oracle Field Service Cloud Service 2021 Certified Administrator) are a plus.
  • Experience with Boomi and Dynamics is a plus not mandatory.