Sales & Service Administrator Specialist

7 days ago


Hartford, Connecticut, United States 360 Recruiting Group Full time
Job Overview

We are seeking a highly skilled Sales/Service Admin to join our company. As a Sales/Service Admin, you will be responsible for ensuring the highest level of customer satisfaction through efficient, effective, and superior customer service delivery.

Key Responsibilities:
  • Responsible for order entry, answering phone lines, message management, data entry in CRM and performing all customer service/sales support activities as needed.
  • Act as Primary Liaison between all departments to ensure customer needs are met.
  • Monitor expected ship dates to ensure timely delivery and expedite as needed.
  • Constant communication with customers on their orders, shipment, or service.
  • Provide superior customer service by identifying issues, devising solutions, and accepting ownership to a successful timely closure.
  • Maintain accurate customer records.
About You:
  • You have at least 2 years in a sales and/or customer service administrative role. Experience within a manufacturing environment preferred.
  • You have technical aptitude and can learn a complex product line with proper training.
  • You display a strong sales-minded attitude and understand the importance of the customer experience.
  • You are proficient in Microsoft Office and are familiar with ERP systems/order entry processes.
  • You have excellent communication and interpersonal skills and are professional and courteous with phone and email communication.
  • You have strong organizational and time-management skills.
  • You can multitask and prioritize effectively and are detail-oriented.
What We Offer:

A competitive salary range of $50,000 - $65,000 per year, a generous benefits package including health, life, and disability insurance, 16 days of paid time off, 401K plan with employer match of 25% up to 4% of salary, profit sharing participation, and a state-of-the-art machine shop, custom-built applications lab.



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