Patient Scheduling Coordinator

1 day ago


Medina, Ohio, United States Midwest Vision Partners Full time

We are seeking a highly skilled Patient Scheduling Coordinator to join our team at Midwest Vision Partners. In this role, you will be responsible for coordinating physician schedules, ensuring all appointments flow smoothly, and providing excellent customer service to our patients.

Key Responsibilities:
  • Coordinate all physician schedules in an orderly fashion
  • Call patients to reschedule appointments as needed
  • Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled
  • Type and distribute weekly doctor schedules to all medical/surgical offices and staff
  • Send information packets, mass mailing to all patients and/or offices when requested
  • Assure appropriate documentation is provided in each patient record
  • Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record
  • Ensure referrals are received as necessary by doctor or insurance
  • Triage calls properly to assure location doctor compliance
  • Must be willing and able to be on site 2-3 times per month for training and continuous education
  • Achieve Quality and NPS score requirements
  • Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook
  • Must be willing and able to meet Call Center Remote Work Technology requirements
Requirements:
  • Able to handle multi-task work and manage time effectively in a fast-paced environment
  • Perseverance and excellent follow through
  • Customer-service experience
  • Problem-solving / critical thinking
  • Adaptability and assertiveness
What You Know:
  • Strong ability to work independently with limited oversight post-training
  • Attention to detail
  • Strong phone and verbal communication skills, including active listening
  • Excellent customer service and communication skills, including communication via email and text
  • Computer proficiency
  • Minimum of 2 years of medical and/or clinical experience
  • High school diploma


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