Outreach and Intake Coordinator
6 days ago
KRA Corporation is seeking a highly motivated and detail-oriented Outreach and Intake Specialist to join our team. As a key member of our outreach team, you will be responsible for conducting community outreach and customer engagement activities to ensure customers have the necessary documentation for enrollment.
Key Responsibilities- Greet clients and provide initial contact information
- Screen customers to determine eligibility for WIOA program
- Maintain files for all customers and required documentation
- Schedule appointments, coordinate activities, and handle computer/data entry functions
- Provide detailed information regarding services in person and/or by telephone
- Perform client follow-ups on no-show appointments
- Escort and/or direct clients to appropriate areas for testing, counseling, and resource room activities
- Transfer files to the Career Coach when intake assessments are complete
- Initiate contact with referred customers and encourage them to engage with the Provider and participate in mandated work activities
- Re-engage customers who were engaged but subsequently terminated participation
- Actively share information about outreach and engagement efforts with Case Managers
- Inform Case Managers of any barriers identified that prevent customers from engaging fully with the Provider
- High school diploma or equivalent
- A minimum of two (2) years of post-secondary education at an accredited college or University and two (2) years of experience undertaking outreach activities
- A valid state driver's license
- Personal computer literacy, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook)
- Ability to meet and/or exceed set goals and objectives
KRA Corporation offers a comprehensive benefits package, including standard healthcare benefits, student loan repayment assistance, professional development funds, lifestyle wellness dollars, and more. For more information, please visit the KRA website.
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