Patient Service Representative

6 days ago


Medina, Ohio, United States Cleveland Clinic Full time
Job Title: Patient Service Specialist

Cleveland Clinic is a world-renowned healthcare organization that is committed to delivering exceptional patient care. We are seeking a highly skilled and compassionate Patient Service Specialist to join our team.

Job Summary:

The Patient Service Specialist will be responsible for providing a comprehensive and proactive patient experience, ensuring that patients and their families receive exceptional care and support. This role will involve investigating and resolving patient issues, creating a welcoming and professional environment, and interacting with patients to ensure stellar experiences.

Key Responsibilities:
  • Provide a comprehensive and proactive patient experience, ensuring that patients and their families receive exceptional care and support.
  • Investigate and resolve patient issues using the established HEART model.
  • Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information.
  • Recruit, enroll, and educate patients on MyChart and Appointment Pass.
Requirements:
  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
  • Associate's degree and one year of experience.
  • Bachelor's degree.
  • Knowledge of medical terminology.
Benefits:

Cleveland Clinic offers a comprehensive benefits package, including competitive salary, comprehensive health insurance, retirement savings plan, and paid time off. Our caregivers also enjoy access to ongoing education and training opportunities, as well as a supportive and collaborative work environment.

Cleveland Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.



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