People and Culture Operations Coordinator

2 days ago


Medina, Ohio, United States Petal Sweet Cleaning Service Full time
About the Role

We're seeking a highly organized and detail-oriented People and Culture Operations Coordinator to join our team at Petal Sweet Cleaning Service. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operations of our office and field teams.

Key Responsibilities:

  • Manage and coordinate critical administrative tasks, including data entry, proofreading, document preparation, and maintaining accurate records.
  • Review schedules with Customer Service, address any technical issues, and ensure the day starts smoothly for the field teams.
  • Maintain and oversee Quality Assurance (QA) schedules, conducting regular assessments and retraining sessions.
  • Lead the recruitment process for new cleaning technicians, including screening candidates, interviewing, and overseeing the selection process.
  • Act as the primary liaison between clients and cleaning technicians, assisting with client communications, updating notes, and monitoring service quality.
  • Cultivate a positive team culture by organizing quarterly team meetings, employee appreciation events, and surprise giveaways.
  • Monitor staff performance and manage disciplinary actions as needed, including issuing write-ups, tracking attendance, and updating employee files.
  • Oversee the inventory of office and cleaning supplies, ensuring cost control and proper stock levels.

Requirements:

  • 3 years of HR experience and proficiency in Google Suite.
  • High school diploma or equivalent; a degree in marketing, business, or a related field preferred.
  • Tech-savvy and love for learning new apps and software.
  • Goal-oriented with a growth mindset.
  • Strong phone skills and CRM experience.

About Us:

Petal Sweet Cleaning Service is a 5-star rated company that has earned a reputation for delivering top-quality work. We believe in providing not just a service, but an experience, working with incredible people to make a real impact.


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