Overnight Customer Service Representative

3 days ago


Greenfield, Massachusetts, United States Planet Fitness Full time
Job Title: Overnight Member Services Representative

At Planet Fitness, we're passionate about creating a judgement-free zone where our members can achieve their fitness goals. As an Overnight Member Services Representative, you'll play a vital role in delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Customer Service: Provide a superior level of customer service to our members, responding to their questions and concerns in a timely and professional manner.
  • Front Desk Operations: Manage front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, as well as perform regular facility cleaning and upkeep tasks.
  • Qualifications and Requirements: Possess a customer service background, basic computer proficiency, and a passion for fitness and health. Demonstrate exceptional customer service skills, strong listening abilities, and diplomacy in all interactions.

What We Offer: As a member of our team, you'll enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Join Our Team: If you're a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity to become a part of our Planet Fitness team.



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