Sales and Service Representative

2 weeks ago


Greenfield, Massachusetts, United States Applied Dynamics Corporation Full time

Job Title: Inside Sales Representative

Job Summary:

We are seeking a highly motivated and customer-focused Inside Sales Representative to join our team at Applied Dynamics Corporation. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving technical issues, and driving sales growth.

Key Responsibilities:

  • Provide professional and courteous service to customers, responding to their inquiries and resolving technical issues in a timely and efficient manner.
  • Facilitate communication between customers and internal teams to ensure seamless resolution of customer issues.
  • Assist customers in defining their product needs, placing new orders, and providing quotes for future orders.
  • Produce detailed and accurate repair quotes based on in-house inspection reports.
  • Utilize in-house software to manage quoting, ordering, and tracking processes.
  • Follow up on quotes and update status in the software system.
  • Identify opportunities to cross-sell and upsell products to customers.

Requirements:

  • High school diploma or equivalent required.
  • 3-5 years of relevant inside sales experience preferred.
  • Industrial equipment experience a plus.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Technical competency with electromechanical equipment a plus.

What We Offer:

Competitive wages, health, dental, and life insurance, paid holidays, sick days, earned time off, and 401K with company match.


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