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Fashion Retail Advisor III

2 months ago

Knoxville, Tennessee, United States Coach Full time

Position: Sales Associate III

Company: Coach

Coach is a renowned design house specializing in modern luxury accessories and lifestyle collections, celebrated for its commitment to quality craftsmanship. The brand embodies a free-spirited, all-American ethos, approaching design with a contemporary vision that redefines luxury with authenticity and innovation. Globally, Coach is synonymous with effortless New York style.

As part of the Tapestry family, we are a global house of brands that embraces unwavering optimism and is dedicated to innovation and inclusivity.

Key Responsibilities:

Sales and Customer Service:

  • Aligns personal decisions with organizational objectives and company values.
  • Develops tailored sales and clienteling strategies in collaboration with management.
  • Addresses customer needs through innovative and solution-oriented approaches.
  • Establishes credibility as a personal fashion advisor by staying informed on market trends.
  • Adapts to local market changes that may influence business performance and supports local sales initiatives.
  • Creates positive customer experiences by presenting a polished and sophisticated appearance.
  • Exemplifies Coach's Selling and Service standards consistently.
  • Influences purchasing decisions through a balanced approach of patience and assertiveness.
  • Takes ownership of results, being mindful of personal and store performance metrics.
  • Adjusts personal selling techniques to enhance overall store financial outcomes.
  • Demonstrates friendly, confident, and genuine service skills.
  • Engages customers in product discussions and recommends suitable add-ons.
  • Manages multiple customer interactions effectively.
  • Maintains consistent follow-up with customers to encourage sales closure.
  • Enhances product knowledge and stays updated on current collections.
  • Understands competitive landscape and applies insights to foster customer relationships.
  • Drives business through strategic sales initiatives and ongoing customer engagement.
  • Adapts approach based on customer cues to meet their needs.
  • Builds lasting relationships with customers.
  • Completes daily tasks efficiently without compromising service quality.

Workplace Environment:

  • Fosters enthusiasm and positivity towards shared goals.
  • Encourages teamwork, trust, and collaboration among peers and supervisors.
  • Exhibits confidence in customer interactions.
  • Takes initiative and accountability for personal performance.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Acts as a brand ambassador for Coach at all times.
  • Demonstrates adaptability and flexibility in a dynamic environment.
  • Maintains professionalism and composure consistently.
  • Creates strategies to achieve personal performance metrics.
  • Utilizes company resources to stay informed.
  • Addresses customer issues effectively, involving management when necessary.
  • Promotes a collaborative selling environment.

Operational Responsibilities:

  • Completes daily operational tasks, including maintaining store standards.
  • Adheres to retail policies and procedures, including loss prevention.
  • Utilizes technology to enhance relationship building and clienteling efforts.
  • Replenishes inventory on the sales floor as needed.
  • Processes shipments efficiently.

Additional Requirements:

  • Experience: 1-3 years of experience in a luxury retail environment preferred, with knowledge of fashion trends.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Proficient in cash register systems and basic computer skills.
  • Physical Requirements: Ability to communicate effectively and navigate the sales floor.
  • Schedule: Flexibility to work varied hours to meet business needs.

Note: This description serves as a sample of job duties and responsibilities and is not exhaustive.

Coach is an equal opportunity employer.