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Vice President of Operations

2 months ago


Fort Lauderdale, Florida, United States iQuor Full time
About the Role

We're seeking a seasoned leader to join our team as Vice President of Operations. As a key member of our leadership team, you will be responsible for driving operational excellence across our Telecommunications portfolio.

Key Responsibilities
  • Operational Effectiveness: Develop and execute strategies to enhance profitability, productivity, and efficiency. Analyze operating results to establish objectives and drive solutions.
  • Leadership: Engage in open communication, build trust with team members, and focus on team development. Represent the company positively with employees and customers.
Requirements
  • Experience: 10+ years of Contact Center Operations experience, with 5+ years in a leadership capacity.
  • Education: Bachelor's Degree in Business Administration, Finance, Engineering, or equivalent work experience.
  • Skills: Advanced proficiency with Workforce Management Operations and platforms. Ability to travel domestically and internationally up to 50%.
What We Offer

iQor is an equal opportunity employer. We welcome applications from qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.