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Vice President of Operations
2 months ago
We're seeking a seasoned leader to join our team as Vice President of Operations. As a key member of our leadership team, you will be responsible for driving operational excellence across our Telecommunications portfolio.
Key Responsibilities- Operational Effectiveness: Develop and execute strategies to enhance profitability, productivity, and efficiency. Analyze operating results to establish objectives and drive solutions.
- Leadership: Engage in open communication, build trust with team members, and focus on team development. Represent the company positively with employees and customers.
- Experience: 10+ years of Contact Center Operations experience, with 5+ years in a leadership capacity.
- Education: Bachelor's Degree in Business Administration, Finance, Engineering, or equivalent work experience.
- Skills: Advanced proficiency with Workforce Management Operations and platforms. Ability to travel domestically and internationally up to 50%.
iQor is an equal opportunity employer. We welcome applications from qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.