Vice President of Global Operations

2 days ago

Fort Lauderdale, Florida, United States i-payout Full time

Vice President of Global Operations

About i-payout:

i-payout is a rapidly growing fintech company that is transforming how individuals and businesses manage their financial lives. With cutting-edge technology and an innovative approach to financial services, we provide seamless digital solutions for payments and more.

Job Summary:

We are seeking a dynamic and experienced Vice President of Operations to drive the operational strategy and ensure the efficiency and scalability of our operations as we continue to expand globally. As a key leader in our organization, you will oversee all aspects of our operational processes and play a critical role in scaling our fintech platform to meet growing demand.

Key Responsibilities:

  • Strategic Leadership:
    • Develop and execute the operational strategy to support the company's long-term goals and growth plans.
    • Collaborate with executive leadership to define and implement initiatives that drive efficiency, scalability, and profitability across the organization.
    • Provide thought leadership on industry trends, regulatory developments, and emerging technologies to keep the company ahead of the curve.
  • Operational Oversight:
    • Lead, manage, and scale the operations team, ensuring that all transaction processing, reconciliation, and customer service functions are optimized for efficiency and accuracy.
    • Oversee the entire operational workflow, from onboarding customers to transaction settlement, ensuring a seamless experience for all users.
    • Implement robust process improvement frameworks, leveraging automation, AI, and other technologies to streamline operations.
  • Risk and Compliance Management:
    • Ensure full compliance with financial regulations (e.g., KYC, AML, PCI DSS) and maintain strong risk management practices across all operational processes.
    • Oversee internal audits, regularly evaluate operational risks, and implement mitigation strategies to address any vulnerabilities.
    • Partner with legal and compliance teams to ensure that all fintech services meet regulatory standards in all regions of operation.
  • Vendor and Partner Relations:
    • Manage relationships with external partners, including banks, payment processors, technology vendors, and other service providers, ensuring adherence to SLAs and operational excellence.
    • Negotiate contracts with third-party vendors and drive partnership strategies that align with company goals.
  • Performance Management and Reporting:
    • Establish and track key performance indicators (KPIs) related to operational efficiency, transaction processing times, error rates, customer satisfaction, and cost management.
    • Present regular reports to the executive team and board of directors, providing insights into operational performance, areas for improvement, and strategic recommendations.
  • Team Leadership and Development:
    • Build and mentor a high-performing operations team, fostering a culture of accountability, innovation, and continuous improvement.
    • Ensure that team members have the necessary tools, training, and development opportunities to succeed and grow within the organization.
  • Business Continuity and Scalability:
    • Design and implement business continuity and disaster recovery plans to ensure uninterrupted operations in the event of system outages or unforeseen disruptions.
    • Ensure that the company's operational infrastructure can scale effectively with business growth and market expansion.

Key Qualifications:

  • Education: Bachelor's degree in business, Finance, Operations Management, or a related field; MBA or advanced degree preferred.
  • Experience: 10+ years of experience in operations leadership roles, with at least 5 years in a senior leadership position within fintech, financial services, or a related industry.
  • Proven Expertise: Deep understanding of fintech operations, including payments, transaction processing, customer onboarding, and regulatory compliance (KYC, AML, GDPR, etc.).

Technical Skills:

  • Strong knowledge of operational systems and technologies, including automation tools, payment gateways, and data analytics platforms.
  • Proficiency in using data to drive decision-making and optimize operational processes.

Soft Skills:

  • Exceptional leadership and team management skills, with a proven track record of building and scaling high-performing teams.
  • Strategic thinker with excellent problem-solving abilities and a focus on operational excellence.
  • Outstanding communication and presentation skills, with the ability to influence and collaborate effectively with cross-functional teams and executive leadership.

Why i-payout?

  • Impact: Be a key leader in a high-growth fintech company shaping the future of financial services.
  • Innovation: Work with cutting-edge technologies and industry experts to solve complex problems and innovate new solutions.
  • Culture: Join a collaborative and inclusive work environment with a focus on continuous learning and professional development.
  • Compensation: Competitive salary, equity options, and a comprehensive benefits package, including health insurance, retirement plans, and performance-based bonuses.

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