Telecommunications Manager
4 days ago
Join the Virginia Community College System as a Manager, Telecommunications Services and play a key role in ensuring the reliability and performance of our telecommunications infrastructure.
Job Summary:The Manager of Telecommunications Services will work collaboratively with technology managers and college faculty/staff to direct the operational, technical, and personnel activities of the Telecommunications Services sections. This includes assisting in strategic planning for Network and Communications Services projects, overseeing the maintenance and operation of our Cisco VoIP system, and managing a team of Telecommunications Engineers, Analysts, and Support staff.
Key Responsibilities:- Direct the operational, technical, and personnel activities of the Telecommunications Services sections.
- Assist in strategic planning for Network and Communications Services projects.
- Oversee the maintenance and operation of our Cisco VoIP system.
- Manage a team of Telecommunications Engineers, Analysts, and Support staff.
- Develop and implement written procedures for network operations, monitoring, and security.
- Act as liaison between the college and external agencies concerning telecommunications communications.
- Provide technical assistance in network planning, engineering, and deployment.
- Demonstrated ability to determine, evaluate, and diagnose complex VoIP call routing problems and system performance issues.
- Working knowledge of WAN/LAN industry standards, protocols, and hardware.
- Demonstrated ability to provide technical leadership and train support staff in the installation, configuration, troubleshooting, and repair of telecommunications and VoIP telephone devices.
- Ability to conduct technical research, analyze complex networking problems, and develop optimum solutions for voice and data services in a TCP/IP environment.
- Strong verbal and written communication skills sufficient to interact with a variety of end users and technical staff.
- Ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment.
- Experience in the development, operation, and maintenance of voice and data services in a multi-protocol, WAN/LAN environment.
- Experience installing and troubleshooting Ethernet network routers, switches, hubs, and cabling.
- Extensive experience designing, implementing, and supporting Cisco's Call Manager and Unity VoIP systems in a complex, multi-protocol WAN environment.
- Experience supervising and coordinating the activities of others.
The Virginia Community College System offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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Norfolk, Virginia, United States Virginia Jobs Full timeJob Description:The Manager of Telecommunications Services will work collaboratively with technology managers and college faculty/staff to direct the operational, technical, and personnel activities of the Telecommunications Services sections. The incumbent will assist in the strategic planning for Network and Communications Services (NetCom) projects...
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