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Verizon Sales and Customer Service Representative

1 month ago

Norfolk, Virginia, United States REI Communications Full time
Job Overview

We are a leading consulting firm, REI Communications, with a strong presence in leadership development, innovative entrepreneurial ventures, and client management. Our Verizon Sales and Customer Service team is a key part of shaping our customer experience, from setting up new accounts to answering questions and actively listening for opportunities to expand and deliver great services.

Servicing telecommunications giants with a smile and a handshake is why our Verizon Sales and Customer Service Representative division has enjoyed unparalleled growth this year. Our campaigns focus on developing and executing unique, and personable advertising plans designed to create new customer accounts for clients.

Key Responsibilities:

  • Assist in organizing in-person appointments or events depending on client needs
  • Provide leadership to others through example and sharing of knowledge/skill
  • Research and analyze competitor marketing and sales materials
  • Responsible for top-level customer service, account explanations, client relations, and customer upgrade options
  • Participate in proactive team efforts to achieve departmental and company sales goals
  • Support the marketing work of Verizon Sales and Customer Service team members

Requirements:

  • Excellent communication, customer service, and problem-solving skills with the persistence to resolve problems completely
  • Ability to multi-task and pay strong attention to details
  • Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
  • Great process management and organization
  • Excellent follow-through and ability to close sales confidently
  • Excellent interpersonal skills including written and oral communication
  • Self-motivated and self-directed

The Verizon Sales and Customer Service position is entry-level and full-time. Someone in this role must be comfortable working in person with customers directly, in a team setting, as well as working independently.


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