Guest Services Representative

4 weeks ago


Belmont, California, United States Extended Stay America Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities
  • Assist guests with check-in and check-out, answering questions and resolving any issues that may arise
  • Process reservations, registration, and payment in accordance with company guidelines and procedures
  • Handle collection efforts of all in-house balances and maintain accurate records
  • Setup, maintain, and takedown of the breakfast area, ensuring a clean and organized environment
  • Sell the value of Extended Stay America to potential guests, converting inquiries into reservations and occupied rooms
  • Collect relevant guest information, identify opportunities for upselling, and provide exceptional customer service
  • Perform periodic property tours to ensure compliance with brand standards
  • Assist with reasonable accommodations and provide support to guests with special requests
Requirements
  • High school diploma or equivalent required; one to three months of related experience and/or training preferred
  • Ability to understand and communicate in English proficiently
  • Basic computer skills and ability to operate property management system technology
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks as needed
  • Excellent customer service skills and ability to work effectively with guests and colleagues
Benefits

Extended Stay America offers a competitive compensation package, including weekly pay, medical insurance, dental insurance, vision insurance, and more. We are an equal opportunity employer and welcome applications from diverse candidates.



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