Pharmacy Support Specialist
5 days ago
Cloud Rx Pharmacy is seeking a highly skilled and detail-oriented Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in facilitating the prior authorization process for prescription medications, ensuring seamless communication with patients, healthcare providers, and insurance companies.
Key Responsibilities- Prior Authorization Process Management: Review prescription orders to identify medications requiring prior authorization, initiate the process by collecting and verifying patient information and medical history, and collaborate with healthcare providers and insurance companies to submit accurate requests.
- Patient Liaison/Educator: Assist patients with the prior authorization process, educate them on its importance and potential outcomes, address patient concerns, and provide medication options, coordinating with healthcare providers as needed.
- Clinic Chats Management: Manage clinic chats to address any queries or concerns related to prior authorizations and patient care.
- Data Entry: Perform accurate data entry to update prescription records and patient information, ensuring compliance with regulatory requirements.
- Inbound Calls Management: Manage inbound calls from clients, healthcare professionals, and stakeholders, offering courteous and knowledgeable assistance for inquiries and medication-related concerns, utilizing active listening to address needs or direct calls to the appropriate department.
- Documentation and Compliance: Keep detailed records of prior authorization activities, comply with pharmacy industry regulations and data protection protocols, and maintain accurate records of patient interactions.
- KPIs Responsibilities: Monitor and maintain patient turnaround time, other relevant metrics, and ensure adherence to established performance standards.
- Certification: Certification as a Texas Pharmacy Technician (CPhT) by an accredited certifying body.
- Knowledge and Skills: In-depth knowledge of pharmaceuticals, medical terminology, and the prior authorization process, strong communication and interpersonal skills, excellent organizational abilities, proficiency in using relevant pharmacy operating systems, attention to detail, and ability to work independently and collaboratively in a fast-paced healthcare environment.
The ideal candidate must be available to work between 8:30 AM - 7:00 PM CST for a standard 8.5-hour shift.
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