Assistant General Manager

1 day ago

Mishawaka, Indiana, United States Sky Zone Full time
About the Role

We are seeking a highly motivated and experienced professional to join our team as an Assistant General Manager at Sky Zone. As a key member of our leadership team, you will play a critical role in driving business growth, improving customer satisfaction, and developing our team members.

Key Responsibilities
  • Leadership
    • Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.
    • Assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.
    • Become an expert in park operations and systems, safety, guest experience, people management.
  • People (Team & Guests)
    • Be a hands-on leader and role model willing to learn and execute every position in the park.
    • Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.
    • Help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
    • Assist in managing Team Member performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary.
    • Coordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.
    • Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.
    • Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest/Member feedback.
  • Membership & Sales
    • Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.
    • Manage the membership experience and Member community through assisting in the organization of Member VIP events and touchpoints throughout the in-park experience.
    • Share your creative ideas and best practices for ways to increase the park's profit.
    • Partner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.
    • Develop an understanding of park P&L's and what it takes to manage those effectively.
  • Parties & Events
    • Assist the GM in consulting with the Event Coordinator regarding party sales and updated park events, experiences, and information.
    • Support Party Hosts in creating a positive party experience for both kids and parents.
    • Help with the Party preparation and planning process to make the delivery of the party experience easy for your team.
  • Facilities, Compliance & Safety
    • Assist as a Park liaison through consistent and thorough communication with facilities, maintenance, corporate F&B, and other supporting teams and departments.
    • Work with the GM to deliver Park maintenance reports, work orders, and cleanliness processes to ensure a healthy and safe park environment.
    • Assist with inventory management, facilities, parties, food and beverage, and vending.
    • Help with the oversight of Team Members on appropriate safety processes, response, and reporting.
    • Complete company safety, people operations, and food & beverage certifications.
    Requirements
    • 18 years of age or older and completed high school diploma or equivalent education.
    • A minimum of 1 year of supervisory or management experience.
    • A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
    • Demonstrated success in the execution of Sky Zone's Core Competencies.
    • Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
    • Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
    • Available to work nights, weekends, and holidays as needed.
    • Reliable, coachable, self-motivated, and organized.
    Compensation

Compensation ranges from $ base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).

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