Operations IT Support Specialist

4 days ago


Highland Heights, Ohio, United States Prysmian Group Full time
Job Summary

Prysmian Group is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers. You will work closely with our IT team to resolve technical issues and ensure the smooth operation of our systems.

Key Responsibilities
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with our systems, including iSeries applications and tape backups.
  • Work with our ticketing system (Service-Now) to manage and escalate trouble tickets.
  • Perform regular maintenance tasks, including iSeries IPL maintenance and monitoring of IBM tape libraries and tape inventory.
  • Manage offsite tape storage with Iron Mountain and ensure data center alarm monitoring.
Requirements
  • Experience with IBM iSeries as an admin or operator.
  • Working knowledge of IBM Green Screen and tape library backup systems.
  • Help desk level 1 experience and ticketing system experience.
  • Ability to manage and escalate trouble tickets if needed.
  • Detailed inventory and organizational skills.
About Prysmian Group

Prysmian Group is a global leader in the energy and telecom cable systems industry. We are committed to developing resilient, high-performing, sustainable, and innovative cable solutions in the segments of transmission, power grid, electrification, and digital solutions. We are a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants, and 26 R&D centers in over 50 countries, and sales of over €15 billion in 2023.



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