Technical Support Specialist

3 weeks ago


Irvine, California, United States Franklin Fitch Full time
Job Description

We are seeking an experienced IT Support Specialist to join our team at Franklin Fitch. As a key member of our professional services firm, you will play a vital role in providing exceptional technical support to our end-users.

The Role:

  • Provide support via telephone, email, and/or on-site visits to resolve issues across desktop, server, and hardware environments.
  • Maintain office AV environments for regular conferences and events.
  • Ensure alignment to asset management processes and participate in system updates and deployments.

The Requirements:

  • Experience in Microsoft-based environments, with proficiency in the full Office 365 suite.
  • Familiarity with SCCM and/or Autopilot, as well as experience supporting iOS and Android mobile devices.
  • Knowledge of Zoom and Teams, with the ability to participate in on-call/after-hour support rotations.

What We Offer:

  • A competitive salary range of $65,000 - $85,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Ongoing training and development opportunities to enhance your skills and career growth.


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