Technical Field Specialist
1 day ago
We are seeking an experienced Technical Field Specialist to join our team in Irvine, California. This role will involve providing technical support and troubleshooting services to clients across various industries.
About the Role- Provide tier II problem resolution on the telephone with users, walk them through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possess a wide range of in-depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provide expertise for the resolution of technical problems, troubleshoot products.
- Performs advanced troubleshooting and repair of complex systems and outages.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Provides expert and second-tier technical support for the installation and repair of complex systems and outages.
- Bachelor's degree in IT field or related field.
- Minimum 3 years experience in IT support.
- Extensive experience with MS Office applications, OneDrive, VPN (Global protect etc.), Active Directory, ServiceNow.
- Working experience supporting VMware, vCenter, Intune, Azure.
$51,000 - $82,000 per annum based on experience and qualifications.
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