Technical Support Expert

3 days ago


Irvine, California, United States TP-Link Systems Inc. Full time

TP-Link Systems Inc. is seeking an experienced Technical Support Expert to join our North American Business Network Support Specialist team.

The successful candidate will serve as the secondary point of contact for escalated network support issues and inquiries, troubleshooting complex problems through live phone, chat, and email support.

Key responsibilities include:

  • Receiving service requests via various channels, collecting necessary information, and determining basic problems.
  • Informing customers about service request updates and updating tickets in the ticketing queue.
  • Analyzing severity levels, providing product information and configuration support, and making product recommendations based on knowledge base and other open sources.

Requirements include:

  • At least 2+ years of business customer technical support experience via Chat, Phone or Email.
  • 3+ years of experience supporting SMB/Enterprise products.
  • Expert-level knowledge of Wired or Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management).

Estimated salary: $90,000 - $115,000 annually + Bonus.


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