Customer Service Ambassador

6 days ago


Hartford, Alabama, United States AR&R Solutions Full time
Role Overview

AR&R Solutions is a marketing and sales firm based in Newington, Connecticut. Our company specializes in creating direct service campaigns that bring brands directly to their customer base.

About the Job

We are searching for a Retail Customer Service Representative to work with a renowned telecommunications brand. As an integral part of our team, you will play a key role in ensuring a seamless customer experience.

This position requires a communications-aficionado who is passionate about being in a service-based role and thrives in a collaborative setting. If you consider yourself a team player and want to work for an organization that believes in doing good, then we encourage you to apply.

Key Responsibilities:

  • Engage directly with potential customers by addressing inquiries about products and services.
  • Manage customer inquiries, concerns, and complaints related to order requests.
  • Suggest product solutions tailored to meet individual customer requirements.
  • Gather and evaluate customer information to generate product or service reports.
  • Collaborate with the team to achieve collective goals and objectives.
  • Stay updated on product offerings to provide accurate information and maintain a competitive advantage against competitors.
  • Execute any additional tasks as delegated.
Requirements

To be successful in this role, you should have:

  • A high school diploma or equivalent.
  • Experience in a customer service, sales, or applicable role involving direct customer contact.
  • A positive mentality and solution-focused attitude.
  • A basic understanding of customer service principles, including listening to customers, building relationships, knowing the product, and making every interaction count.
  • Excellent verbal and interpersonal skills with a high degree of professionalism.
  • The ability to function as part of a team as well as independently.
Compensation and Benefits

The estimated annual salary for this role is $45,000 - $60,000, depending on experience and qualifications. We offer a range of benefits to support your career growth and well-being.


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