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Customer Service Specialist

2 months ago

Hartford, Alabama, United States Tyler Technologies Full time

Job Summary

The Customer Support Representative is responsible for resolving customer inquiries, answering questions about government programs, and assisting with web-based services. This position requires excellent communication skills, problem-solving abilities, and a commitment to customer satisfaction.

Responsibilities

  • Respond to customer inquiries through phone, email, and chat conversations.
  • Resolve issues related to login, billing, technical problems, and service questions.
  • Maintain accurate customer records and document contacts in a CRM system.
  • Process documents for compliance with established regulations.
  • Handle sensitive information securely and in accordance with company policies.
  • Interact with customers in a professional and courteous manner.
  • Solve technical problems with minimal supervision.
  • Learn and support multiple web-based systems.
  • Provide accurate information to meet customer needs.
  • Stay updated on product knowledge and company policies.
  • Compile and report feedback on customer satisfaction.

Qualifications

  • Undergraduate/associate degree or minimum two years of related work experience.
  • Excellent verbal and written communication skills.
  • Strong analytical thinking and problem-solving skills.
  • Knowledge of Microsoft Office Applications.
  • Strong organizational and prioritization skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Exceptional communication and public relations skills.
  • Active listener with the ability to discern customer needs.

About Tyler Technologies

Tyler Technologies is a leading provider of end-to-end software and technology solutions that empower local governments to better serve citizens. We are committed to delivering innovative solutions that improve the quality of life for communities across the United States.