Front-of-House Ambassador for Live Events

4 days ago


Hartford, Connecticut, United States Oak View Group Full time
About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our 360-degree solution set caters to owned venues and clients that include some of the world's most influential arenas, convention centers, music festivals, performing arts centers, and cultural institutions.

We are seeking a Front-of-House Ambassador to join our team at the XL Center in Hartford, Connecticut. This individual will play a vital role in ensuring an exceptional experience for our guests.

Job Description

The Front-of-House Ambassador will be responsible for various tasks including ticket scanning, concourse customer service, ushering, and directing guests to their seats. They will also assist with maintaining a safe and welcoming atmosphere, addressing guest inquiries, and reporting any issues or concerns to supervisors as needed.

This role requires excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment. The Front-of-House Ambassador must be able to adapt to changing situations and prioritize tasks efficiently.

Responsibilities
  • Arrive on time for shifts, dressed professionally in provided uniform
  • Provide exceptional customer service by greeting guests warmly and responding promptly to their queries
  • Verify ticket information to ensure accuracy and direct guests to their correct seats
  • Maintain clear aisles and stairways, ensuring smooth entry and exit procedures
  • Address guest concerns respectfully and efficiently, escalating issues to supervisors when necessary
  • Complete all relevant reports and documentation accurately and thoroughly
Qualifications
  • Previous experience in guest services or a related field is essential
  • Excellent verbal and written communication skills, with a strong understanding of English language
  • Ability to work flexible hours, including days, evenings, weekends, and holidays
  • Capacity to stand for extended periods and traverse varied terrain, including stairs, escalators, carpet, and concrete
  • Comfortable working in high-pressure environments with loud noises and flashing lights
  • Ability to remain calm and focused under stress and report incidents to supervisors
Compensation and Benefits

The estimated annual salary for this position is $33,440, based on an hourly wage of $16.00. We offer benefits, including 401(k) savings plan matching and accrued paid leave for part-time employees. As an equal opportunity employer, we value diversity and inclusivity, committed to creating environments that reflect and celebrate diverse communities.


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