Customer Service Representative
2 days ago
Job Overview
">iQor is seeking a professional and polite Customer Service Call Center Agent to represent our clients by providing remarkable service to their customers via phone.
">Key Responsibilities:
">- ">
- Handle high-volume inbound or outbound calls, striving to create a positive experience for each caller.">
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.">
- Meet department productivity and quality standards.">
- Strive for first call resolution and take true ownership of customer needs and issues.">
- Communicate and follow instructions for one call customer resolution.">
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.">
- Take an active role in educating customers about our clients products and services.">
Requirements:
">- ">
- Experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.">
- Able to work independently and in a team environment.">
- Problem-solving skills.">
- Able to maintain accuracy and production standards.">
- Predictable and consistent attendance is an essential function of this position.">
Education Requirements:
">High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
">Estimated Salary: $42,000 - $62,000 per year
">This role requires the ability to work any shift, including nights and weekends.
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