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Administrative Support Specialist

4 weeks ago

Golden Valley, Minnesota, United States Home Health Care Full time
Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Agent/Administrative Assistant at our home office. As the first point of contact for clients, caregivers, and visitors, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our administrative functions.

Key Responsibilities:
  • Greet and welcome clients, caregivers, and visitors in a warm and professional manner.
  • Answer and direct incoming calls, taking messages and delivering them promptly to the appropriate person.
  • Manage the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies.
  • Maintain a professional and friendly atmosphere at the front desk, making all individuals feel valued and respected.
Administrative Support:
  • Assist with various administrative tasks, including data entry, filing, and document management.
  • Prepare and distribute correspondence, memos, reports, and other administrative materials as requested.
  • Assist with maintaining accurate client and caregiver records, ensuring compliance with privacy regulations.
  • Assist with billing and invoicing processes, including verification and collection of relevant information.
Customer Service:
  • Provide exceptional customer service to clients, caregivers, and visitors, addressing inquiries and concerns promptly and professionally.
  • Act as a liaison between clients, caregivers, and the management team, ensuring effective communication and problem resolution.
  • Maintain a compassionate and empathetic approach when interacting with individuals, demonstrating sensitivity to their needs.
Requirements:
  • High school diploma or equivalent; additional administrative or customer service training is a plus.
  • Proven experience in a front desk or administrative support role, preferably in a healthcare or home care setting.
  • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
  • Strong interpersonal and communication skills, both verbal and written.
  • Proficiency in using office equipment, including telephone systems, fax machines, and computer software (e.g., Microsoft Office Suite, scheduling software).
  • Attention to detail and accuracy in data entry and record-keeping.
  • Ability to maintain confidentiality and adhere to privacy regulations.
  • Compassionate and patient demeanor, with the ability to remain calm in challenging situations.
  • Flexibility to adapt to changing priorities and work collaboratively in a fast-paced environment.