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Technical Customer Service Specialist

2 months ago

Downers Grove, Illinois, United States Sterling Engineering Inc. Full time
Job Overview

This role will involve direct interaction with customers to provide technical assistance and support. The ideal candidate will have a strong background in drafting and blueprint reading, as well as experience with technical evaluation and documentation.

Key Responsibilities
  • Perform technical evaluations, documentation, and drawings to support aftermarket sales efforts
  • Provide mechanical design support to update existing drawing files and parts lists
  • Collaborate with the aftermarket team to determine the accuracy and viability of customer order requests
  • Direct contact with customers to determine their unique aftermarket needs
  • Receive and review drawing requests from customers and internal departments
  • Determine the correct components and sub-assemblies for customer sites
  • Aid in itemizing required components and sub-assemblies for estimating and purchasing
  • Aid the parts receiving group and quality control effort on small parts/assembly orders
  • Receive and review mechanical parts lists from the engineering department
  • Create or confirm initial parts offering pricing for customers from engineering lists
Requirements
  • 3+ years' experience in customer technical service
  • Knowledge of mechanical parts and manufacturing methods
  • Proficiency in AutoCAD and Inventor design software
  • Ability to read and understand mechanical drawings
  • Knowledge of manufacturing processes (weldments/fabrications, machining/turning, surface treatments/chrome plating)