Senior IT Technical Specialist

4 weeks ago


Morton Grove, Illinois, United States Hirewell Full time
Job Role/Responsibility

The Senior IT Technical Specialist is responsible for the planning, delivery, and management of IT services. He/she will oversee the scheduling, communication, maintenance support, and management of third-party vendors, ensuring quality of service, security, and adherence to corporate standards and policies.

Key Responsibilities:
• Perform technical support for PCs, laptops, and mobile devices
• Support VOIP on a corporate level
• Provide support for Windows Servers (Windows 2003 / 2008)
• Investigate and resolve technical issues to a high standard
• Support changes to software and hardware as agreed with the business
• Formulate and implement technical specifications
• Provide support for operating software and associated products
• Monitor infrastructure and application services and identify improvements
• Manage Active Directory and migration activity
• Good knowledge of network technologies WAN and LAN (Cisco / HP)
• Strong backup technologies experience

Requirements:
• Effective communication at all levels of the organization
• Ability to work under pressure and handle difficult customers
• Liaise with IT staff, customers, and software suppliers

Reporting Relationships:
Reports to the CFO
Direct reports: None

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