Technical Support Specialist

4 weeks ago


Downers Grove, Illinois, United States Stenograph Full time
Job Title: Technical Support Representative

Stenograph LLC is a world leader in the legal transcription industry, providing cutting-edge technology to empower legal and transcription professionals.

We are seeking a Technical Support Representative to provide technical support via phone, email, and text to our end-users, the court reporters, answering questions and resolving problems related to our software and hardware products.

The ideal candidate will have a strong technical background, excellent communication skills, and a positive attitude in a customer service environment.

Responsibilities:

  • Provide efficient and accurate technical support to customers and company employees.
  • Be available to answer customer calls promptly during scheduled hours of operation.
  • Use rigorous logic and troubleshooting methods to find effective solutions.
  • Practice attentive and active listening.
  • Achieve and maintain technical competency.
  • Stay up-to-date with the latest technologies.
  • Test new hardware and software.
  • Resolve issues with our hardware and software.
  • Understand, review, and apply current departmental and company policies and procedures.
  • Keep records of customer interactions, create orders, leads, and service documents in the company database.
  • Create technical documents for departmental and customer use.

Requirements:

  • Associate degree or better, or related business experience.
  • Previous technical support or related technical experience a plus.
  • Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
  • Ability to maintain a positive attitude and professional manner within a customer service environment.
  • Reliable and punctual attendance.
  • Good problem-solving and communication skills.

EOE M/F/D/V



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