Technical Support Specialist
4 weeks ago
Stenograph LLC is a world leader in the legal transcription industry, providing cutting-edge technology to empower legal and transcription professionals.
We are seeking a Technical Support Representative to provide technical support via phone, email, and text to our end-users, the court reporters, answering questions and resolving problems related to our software and hardware products.
The ideal candidate will have a strong technical background, excellent communication skills, and a positive attitude in a customer service environment.
Responsibilities:
- Provide efficient and accurate technical support to customers and company employees.
- Be available to answer customer calls promptly during scheduled hours of operation.
- Use rigorous logic and troubleshooting methods to find effective solutions.
- Practice attentive and active listening.
- Achieve and maintain technical competency.
- Stay up-to-date with the latest technologies.
- Test new hardware and software.
- Resolve issues with our hardware and software.
- Understand, review, and apply current departmental and company policies and procedures.
- Keep records of customer interactions, create orders, leads, and service documents in the company database.
- Create technical documents for departmental and customer use.
Requirements:
- Associate degree or better, or related business experience.
- Previous technical support or related technical experience a plus.
- Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
- Ability to maintain a positive attitude and professional manner within a customer service environment.
- Reliable and punctual attendance.
- Good problem-solving and communication skills.
EOE M/F/D/V
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