Funeral Service Representative
19 hours ago
At Service Corporation International, we are dedicated to serving families with compassion and care. Our team of professionals is committed to providing exceptional service in a fast-paced environment.
Salary
$15.50-$18.40 per hour
Job Description
We are seeking a Funeral Service Representative to join our team. In this role, you will provide exemplary customer service to client families, working closely with funeral directors and location managers to ensure all arrangements are initiated and completed. Your sense of urgency, empathy, attention to detail, and strong communication skills will be essential to succeeding in this position.
Responsibilities
- Meet regularly with Funeral Directors to ensure customer needs are met
- Frequently communicate with families to coordinate activities
- Take first calls and dispatch removal teams
- Collect vital information, files death certificates, and insurance claims
- Schedule appointments for Funeral Directors
- Design and print memorials; create, scan, and correct arrangement documents
- Order merchandise, flowers, urns
- Schedule services including coordinating with churches, cemeteries, and staff
- Assist with setting up funeral/visitation areas and take down
- Assist during funeral services and events
- May be required to ensure company vehicles are clean and fueled, prior to and after services
- Adhere to all Company and Regulatory requirements
- Perform other administrative duties for the location when time permits
Requirements
- High School diploma or equivalent
- Good driving record and valid driver's license
- 2 years of experience in an office clerical or customer service capacity
- Experience working in a customer-focused and fast-paced professional environment
- Funeral industry experience preferred but not required
Benefits
- Medical, Dental, Vision Insurance
- Flexible Spending Accounts (healthcare and dependent care)
- Health Savings Account with Company Contribution
- Sick Leave
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Voluntary Accidental Death or Dismemberment Insurance
- Dependent Life Insurance
- SCI 401(k) Retirement Savings Plan with Company match
- Employee Assistance Program
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