Service Support Specialist

6 months ago

Bloomington, United States Service Corporation International Full time

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES

  • Meets regularly with Funeral Director(s) to ensure customer needs are met
  • Frequently communicates with families to coordinate activities
  • Takes first calls and dispatches removal teams
  • Collects vital information, files death certificates and insurance claims
  • Schedules appointments for Funeral Directors
  • Designs and prints memorials; creates, scans, and corrects arrangement documents
  • Orders merchandise, flowers, urns
  • Schedules services including coordinating with churches, cemeteries and staff
  • Assists with setting up funeral/visitation areas and take down
  • Assists during funeral services and events
  • May be required to ensure company vehicles are clean and fueled, prior to and after services
  • Adheres to all Company and Regulatory requirements
  • Performs other administrative duties for the location when time permits
MINIMUM Requirements

Education
  • High School diploma or equivalent
Certification/License
  • Good driving record and valid driver's license
Experience
  • 2 years of experience in an office clerical or customer service capacity required
  • Experience working in a customer-focused and fast-paced professional environment required
  • Funeral industry experience preferred but not required
Knowledge, Skills and Abilities
  • Strong knowledge of computers and software
  • Above average communication skills
  • High level of compassion and integrity
  • Problem solving skills
  • Ability to multi task and set priorities
  • Ability to maintain confidentiality
  • Ability to work beyond standard business hours including weekends
  • Detail oriented
  • Professional team player
  • Pro-actively seeks out tasks
  • Motivated, enthusiastic work ethic
Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment
  • Mostly works indoors during all seasons and weather conditions
  • Occasional work outdoors
  • Limited amount of local and/or multiple location traveling required
  • Professional dress is required when in contact with families
Work Postures
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Occasional periods of time standing, up to 3 hours per day
  • Climbing stairs to access buildings
Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Ability to lift up to 20 pounds
Work Hours
  • Working beyond "standard" business hours as the need arises


Compensation:
Salary: $15.50/hr.- $18.40/hr.

Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92316

Category (Portal Searching): Operations

Job Location: US-CA - Bloomington

  • Service Support Specialist

    7 months ago

    Bloomington, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill...

  • Employee Support Services Specialist

    1 day ago

    Bloomington, Indiana, United States Ladgov Corporation Full time

    Job OverviewLadgov Corporation seeks a dedicated Employee Support Services Specialist to provide vital Employee Assistance Program (EAP) services. This critical role involves delivering initial counselling, referrals for treatment and rehabilitation, and follow-up support to aid employees in readjusting to their jobs during and after treatment. Reporting...

  • Mobile MRI Imaging Specialist

    3 weeks ago

    Bloomington, Indiana, United States Healthcare Support Full time

    Job Title: Mobile MRI Imaging SpecialistWe are seeking a highly skilled Mobile MRI Imaging Specialist to join our team at Healthcare Support in Monroe, North Carolina. This is a fantastic opportunity for professionals looking to work with the latest imaging technology and contribute to delivering exceptional patient care.Key Responsibilities:Operate mobile...

  • IT Support Specialist

    3 weeks ago

    Bloomington, Indiana, United States New Charter Technologies Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at New Charter Technologies. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting technical issues, and ensuring that our clients' IT systems are running smoothly.Key...

  • Client Support Specialist

    3 weeks ago

    Bloomington, Indiana, United States Developmental Services, Inc. - Bloomington Full time

    About the RoleAt Developmental Services, Inc. - Bloomington, we are seeking a dedicated Client Support Specialist to join our team.

  • Customer Support Specialist

    3 weeks ago

    Bloomington, Illinois, United States VIATEQ Corporation Full time

    Job OverviewViateq Corporation seeks a skilled Customer Support Specialist to provide exceptional contact center support for our clients. This remote role involves receiving and responding to inbound conversations with callers, ensuring excellent customer service.

  • Medical Support Specialist

    3 weeks ago

    Bloomington, Indiana, United States US Derm Support Roles Full time

    Job Overview">We are seeking a skilled Medical Assistant to join our team at the US Derm Support Roles clinic in Bloomington, IN. This is an excellent opportunity for a medical professional to work closely with a dermatologist and contribute to a dynamic healthcare environment.

  • Funeral Service Support Associate

    3 days ago

    Bloomington, Illinois, United States Service Corporation International Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Service Corporation International. This role will provide administrative support to a funeral home, cemetery, crematory, or a combination of these facilities.

  • Administrative Support Specialist

    3 weeks ago

    Bloomington, Indiana, United States Proactive Full time

    At Proactive, we are seeking a highly skilled Administrative Support Specialist to provide top-notch administrative support to our health center staff.Job SummaryThis is an exciting opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of our organization. As an Administrative Support Specialist, you will...

  • Executive Support Specialist

    3 weeks ago

    Bloomington, United States Trinity Home Medical Full time

    Job Title: Executive Support SpecialistAbout Trinity Home MedicalWe are a healthcare provider dedicated to delivering exceptional patient care. Our team is committed to excellence, and we are seeking an Executive Support Specialist to join our administrative support staff.SalaryThe estimated salary for this position is $55,000 - $65,000 per year, depending...

  • Administrative Support Specialist

    6 days ago

    Bloomington, Illinois, United States Institute of Inspection , Cleaning and Restoration Certification Full time

    Job Title: Administrative Support SpecialistWe are seeking a skilled and detail-oriented Administrative Support Specialist to join our team at PuroClean. As an essential member of our office staff, you will provide administrative support to our management team, ensuring the smooth operation of our daily activities.The ideal candidate will have excellent...

  • Administrative Support Specialist

    3 weeks ago

    Bloomington, United States The Right Staff, LLC Full time

    Job Title: Administrative Support SpecialistAbout the Company:The Right Staff, LLC is a leading provider of executive administrative services. We are dedicated to delivering high-quality support to our clients and fostering a positive work environment.Job Summary:We are seeking a highly skilled Administrative Support Specialist to join our team. The...

  • Funeral Support Service Representative

    3 days ago

    Bloomington, California, United States Service Corporation International Full time

    About UsAt Service Corporation International, we pride ourselves on providing exceptional support to families during their time of need. Our team is dedicated to delivering compassionate and professional service in all aspects of funeral care.This role is a key part of our operations, ensuring that customer needs are met with a sense of urgency, empathy, and...

  • Technical Support Specialist

    6 days ago

    Bloomington, United States Lucas James Talent Partners Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Lucas James Talent Partners. As a key member of our technical support team, you will be responsible for providing top-notch support to end-users of our proprietary Microsoft SQL Server-based software package.As a fast-paced company, we offer entry to mid-level applicants a...

  • Support Services Assistant

    3 days ago

    Bloomington, Illinois, United States Service Corporation International Full time

    Key ResponsibilitiesSchedule meetings and appointmentsMaintain accurate records and documentsProvide administrative support to staff membersAssist with planning events and conferencesEnsure compliance with company policies and proceduresRequirementsHigh school diploma or equivalent required3 years of experience in a customer-focused environment...

  • Veterinary Support Specialist

    1 week ago

    Bloomington, Indiana, United States Combs Veterinary Clinic Inc Full time

    Combs Veterinary Clinic Inc - Job Title: Veterinary Support SpecialistEstimated Salary: $35,000 - $45,000 per year.We are seeking a highly skilled and dedicated Veterinary Support Specialist to join our team at Combs Veterinary Clinic Inc in Bloomington, IN. This is an excellent opportunity for individuals who are passionate about animal care and want to...

  • Home Support Specialist

    1 day ago

    Bloomington, Illinois, United States ComForCare - McLean VA Full time

    Home Support Specialist NeededComForCare in McLean, VA seeks a skilled Home Support Specialist to assist clients with daily living tasks. The successful candidate will receive a competitive annual salary of $50,000 and comprehensive benefits.Job Overview:The ideal candidate is a compassionate individual who enjoys interacting with seniors and assisting them...

  • Client Support Specialist

    3 days ago

    Bloomington, California, United States Service Corporation International Full time

    Career OverviewWe are seeking a highly skilled and compassionate Funeral Service Representative to join our team at Service Corporation International. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of client families, while developing your skills and expertise in a fast-paced and rewarding environment.Key...

  • Support Services Coordinator

    1 day ago

    Bloomington, Illinois, United States JTB INTERNATIONAL INC Full time

    Job SummaryWe are seeking a highly skilled Financial Planning Specialist to join our team at JTB International Inc. The successful candidate will work closely with our Financial Advisors to assist with a wide range of client and administrative functions.The ideal candidate will possess strong technical skills, excellent communication abilities, and the...

  • Personal Support Specialist

    20 hours ago

    Bloomington, United States Grace At Work LLC Full time

    Grace At Work LLC seeks a Personal Support Specialist to provide in-home care services to individuals in need. Estimated salary: $35,000 - $40,000 per year.Job DescriptionWe offer assistance with daily living activities, housekeeping, and meal preparation. Our ideal candidate will be able to work independently, manage their time effectively, and maintain a...