Customer Service Representative

1 week ago

Las Cruces, New Mexico, United States MCI Careers Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner
  • Listen to customers, understand their needs, and resolve customer issues in a timely and effective manner
  • Research and resolve customer complaints and concerns in a fair and consistent manner
  • Provide product and service information to customers, and make recommendations as needed
  • Meet or exceed customer satisfaction targets and quality standards
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and knowledge of software applications
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Flexible scheduling and work-life balance
  • Fun and dynamic work environment

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