Patient Service Ambassador

1 day ago


Bay Shore, New York, United States RadNet Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at RadNet. As a Patient Service Representative, you will play a critical role in delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Registration and Scheduling: Greet and register patients in a friendly and service-oriented manner, obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation.
  • Communication and Coordination: Answer/transfer incoming phone calls, schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary.
  • Patient Orientation and Safety: Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Back-Office Coordination: Coordinate with the back-office staff for timely and effective care of patients.
Requirements
  • Education: High School Diploma or GED
  • Technical Skills: Intermediate to advanced computer skills
  • Communication and Interpersonal Skills: Strong multitasking and communication skills, with the ability to demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues.
  • Experience: Experience providing exceptional customer service, with a strong background in medical terminology and recent medical/radiology office experience preferred.


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