Human Resources Coordinator

4 weeks ago


Des Plaines, Illinois, United States Cynet Systems Full time

Job Title: HR Operations Coordinator

Job Summary: We are seeking a highly skilled HR Operations Coordinator to join our team at Cynet Systems. The successful candidate will be responsible for providing exceptional customer service, managing reports, and resolving issues in a fast-paced environment.

Key Responsibilities:

  • Answer a high volume of inbound calls through the HR Shared Services call center.
  • Manage reports, case management inquiries, HCM inbox items, and other transactions daily.
  • Leverage knowledgebase and other available information to troubleshoot and resolve issues.
  • Process requests submitted from the markets, entering data or completing transactional processing into HR systems.
  • Partner with HR Operations, HRIS, and other HR functional area teams to support efficient research and issue resolution.

Requirements:

  • 1-2 years of combined Human Resource related experience in a full-time or internship capacity.
  • 1-2 years of Call center or centralized shared services HR environment experience preferred.
  • 1-2 years of Leave of Absence administration experience preferred.
  • Payroll experience preferred.

Skills and Abilities:

  • Excellent customer service and strong communication skills.
  • Attention to detail and ability to work on various tasks and prioritize accordingly.
  • Ability to leverage analytical skills to comprehend and interpret policies, instructions, and correspondences.
  • High degree of professionalism, persistence, and follow-up.
  • Proficient in using required Microsoft Office products, including Excel.

Work Environment: This role is remote, and internet access is required. A laptop will be provided, and an additional monitor is suggested.



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