Human Resources Coordinator
4 weeks ago
Job Title: HR Operations Coordinator
Job Summary: We are seeking a highly skilled HR Operations Coordinator to join our team at Cynet Systems. The successful candidate will be responsible for providing exceptional customer service, managing reports, and resolving issues in a fast-paced environment.
Key Responsibilities:
- Answer a high volume of inbound calls through the HR Shared Services call center.
- Manage reports, case management inquiries, HCM inbox items, and other transactions daily.
- Leverage knowledgebase and other available information to troubleshoot and resolve issues.
- Process requests submitted from the markets, entering data or completing transactional processing into HR systems.
- Partner with HR Operations, HRIS, and other HR functional area teams to support efficient research and issue resolution.
Requirements:
- 1-2 years of combined Human Resource related experience in a full-time or internship capacity.
- 1-2 years of Call center or centralized shared services HR environment experience preferred.
- 1-2 years of Leave of Absence administration experience preferred.
- Payroll experience preferred.
Skills and Abilities:
- Excellent customer service and strong communication skills.
- Attention to detail and ability to work on various tasks and prioritize accordingly.
- Ability to leverage analytical skills to comprehend and interpret policies, instructions, and correspondences.
- High degree of professionalism, persistence, and follow-up.
- Proficient in using required Microsoft Office products, including Excel.
Work Environment: This role is remote, and internet access is required. A laptop will be provided, and an additional monitor is suggested.
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