Customer Support Representative I

2 days ago


Des Plaines, Illinois, United States Warehouse Direct Inc Full time

Warehouse Direct Inc is a family-owned company with over 40 years of experience in providing innovative solutions for workplaces.

We are seeking a Customer Support Representative I to join our team. As an Order Fulfillment Specialist, you will be responsible for processing customer orders and ensuring timely delivery of products and services.

About the Role:

  • You will provide excellent customer service by communicating effectively with customers, sales teams, and vendors.
  • Professionally handle customer inquiries, issues, and complaints, and provide appropriate solutions and alternatives within set time limits.
  • Finding and providing timely and accurate information about products and services to customers.
  • Becoming an expert in company systems and tools, including order management and fulfillment processes.
  • Effectively building and maintaining sustainable relationships with customers, sales teams, and vendors through open and interactive communication.

What We Offer:

  • An estimated salary of $23 per hour, competitive benefits package, and opportunities for career growth and development.
  • A 5-day work week, Monday through Friday, with no weekends or overtime required.
  • Full-time position with comprehensive medical, dental, and vision insurance, flexible spending accounts, and other benefits.

Why You'll Love Working Here:

  • Family-friendly atmosphere and values-driven company culture.
  • Opportunities to learn and grow with a dynamic and innovative company.
  • State-of-the-art facilities and equipment, including a fully equipped warehouse and training center.

Requirements:

  • High school diploma or equivalent required; 0-3 years of experience in customer service or order fulfillment preferred.
  • Excellent communication and problem-solving skills, with ability to work effectively in a fast-paced environment.
  • Computer knowledge and proficiency in Microsoft Office applications.

Equal Opportunity Employer:

Warehouse Direct Inc is an equal opportunity employer, committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, color, religion, sex, marital status, national origin, age, disability, or any other protected characteristic.



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