Customer Experience Specialist

3 days ago


Des Plaines, Illinois, United States Renewal By Andersen Full time

About Us

At Renewal by Andersen, we're revolutionizing the window and door business with a commitment to quality, innovation, and craftsmanship. As a leading provider of replacement windows and doors, we're dedicated to delivering an exceptional customer experience.

The Opportunity

We're seeking a highly skilled Customer Experience Specialist to join our team in the Chicago market. This is a unique opportunity to work with a dynamic team that values collaboration, creativity, and customer satisfaction.

About the Role

The Customer Experience Specialist will be responsible for providing personalized service to homeowners, working closely with Sales Representatives to ensure seamless communication and coordination. The ideal candidate will have excellent communication and time management skills, with the ability to multitask and prioritize tasks effectively.

Responsibilities

  • Provide exceptional customer service to homeowners, responding to inquiries and resolving issues promptly
  • Create and maintain accurate records of homeowner interactions and job progress
  • Collaborate with Sales Representatives to schedule technical measurements, installations, and follow-up calls
  • Work with the scheduling team to coordinate job schedules and ensure timely completion
  • Communicate effectively with homeowners, Sales Representatives, and other stakeholders to ensure smooth project execution

Requirements

  • 2+ years of customer service experience, preferably in a related industry
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues
  • Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
  • Competency in Microsoft Office software, including Word, Excel, and Outlook
  • High attention to detail and accuracy, with a focus on delivering exceptional results

What We Offer

  • A competitive salary range of $26-30 per hour, based on experience
  • A comprehensive benefits package, including medical, dental, vision, 401(k), and profit sharing
  • A hybrid work schedule, with opportunities for remote work and flexible hours
  • Ongoing training and development opportunities, to help you grow professionally and personally
  • A collaborative and supportive work environment, with a focus on teamwork and mutual respect

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.



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