Customer Relationship Manager
5 days ago
At G.A.G. Industries INC., we believe that our customers are our most valuable assets. As a Customer Relationship Manager, you will play a vital role in building and maintaining long-term partnerships with our existing clients.
We offer a dynamic team environment where you can engage and grow in a vibrant and collaborative setting that encourages continuous learning and development. Our company highly values work-life balance and nurtures a family-oriented culture, promoting a fulfilling professional and personal life.
Your responsibilities will include:
- Serving as the primary point of contact for client concerns and needs
- Building and strengthening client relationships to achieve revenue growth
- Maintaining and growing existing customer revenue
- Receiving purchase orders on time
- Supporting outside sales in customer acquisition and Sales Funnel
You will also have the opportunity to upsell and provide alternate quotes or solutions, identify upsell, cross-sell, and renewal opportunities, and communicate regularly with the sales team.
To succeed in this role, you will need:
- 2 or 4-year degree preferred in a related field or relevant work experience
- 1-2 years of customer service and/or dispatch experience
- Knowledge of customer service principles and practices
- Proficiency with common customer success and customer relationship management software
- Excellent communication skills (verbal and written)
- Initiative, stress tolerance, and a strong will to succeed
We offer a competitive salary ranging from $60,000 to $70,000 per year, comprehensive benefits package, including medical, dental, disability, and life insurance coverage, cell phone expense reimbursement, and participation in our safe harbor 401k retirement plan.
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Customer Relationship Manager
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