Customer Relationship Manager

5 days ago


Des Plaines, Illinois, United States G.A.G. Industries INC. Full time

At G.A.G. Industries INC., we believe that our customers are our most valuable assets. As a Customer Relationship Manager, you will play a vital role in building and maintaining long-term partnerships with our existing clients.

We offer a dynamic team environment where you can engage and grow in a vibrant and collaborative setting that encourages continuous learning and development. Our company highly values work-life balance and nurtures a family-oriented culture, promoting a fulfilling professional and personal life.

Your responsibilities will include:

  • Serving as the primary point of contact for client concerns and needs
  • Building and strengthening client relationships to achieve revenue growth
  • Maintaining and growing existing customer revenue
  • Receiving purchase orders on time
  • Supporting outside sales in customer acquisition and Sales Funnel

You will also have the opportunity to upsell and provide alternate quotes or solutions, identify upsell, cross-sell, and renewal opportunities, and communicate regularly with the sales team.

To succeed in this role, you will need:

  • 2 or 4-year degree preferred in a related field or relevant work experience
  • 1-2 years of customer service and/or dispatch experience
  • Knowledge of customer service principles and practices
  • Proficiency with common customer success and customer relationship management software
  • Excellent communication skills (verbal and written)
  • Initiative, stress tolerance, and a strong will to succeed

We offer a competitive salary ranging from $60,000 to $70,000 per year, comprehensive benefits package, including medical, dental, disability, and life insurance coverage, cell phone expense reimbursement, and participation in our safe harbor 401k retirement plan.



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