Front of House Operations Leader
2 weeks ago
Front of House Operations Leader
Job Category: Store Management Requisition Number: FRONT003323
Job Overview
The legacy of Torchy's Tacos started in Austin, Texas, with a vision, a dedicated culinary expert, and a food trailer, evolving into a beloved brand with numerous locations across various states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.
Key Responsibilities:
- Oversee Front-of-House operations, ensuring exceptional guest satisfaction.
- Exemplify outstanding hospitality and mentor the team to achieve the same standards.
- Analyze online ordering and takeout metrics to identify opportunities for enhancing the customer experience.
- Address and resolve guest concerns, developing solutions to improve future service.
- Schedule Front of House team members according to business needs and coordinate local marketing efforts.
- Assist the Managing Partner and Kitchen Manager in the overall operation of the restaurant.
- Lead store opening and closing procedures.
- Ensure compliance with safety, security, and sanitation standards.
- Communicate expectations clearly and conduct consistent follow-ups with team members.
- Initiate and implement strategies to drive sales, profitability, and overall store performance.
- Enhance the bar experience, making it a destination for guests.
Qualifications:
- Minimum of 2 years of experience in restaurant management.
- Strong understanding of training and development principles.
- Ability to lead and foster a collaborative team environment.
- Excellent oral and written communication skills.
- Proficient in time management.
- Required state alcohol-server and Manager ServSafe Certification.
- Bilingual skills are a plus.
Physical Requirements:
- Ability to lift, push, pull, or carry heavy objects up to 40 pounds.
- Must be able to stand for extended periods and walk for long durations.
- Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels.
Benefits:
- Access to comprehensive benefits including medical, dental, vision, and life insurance.
- Eligibility for 401(k) plan.
- Paid Time Off (PTO).
- Day 1 access to exclusive discounts for shows, sporting events, hotels, and more.
- Damn Good food discount card for you and your spouse.
- Casual attire with company swag provided.
- Support from the Torchy's Family Foundation during times of need.
- Bragging rights (we're kind of a big deal).
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