Front of House Operations Leader

2 weeks ago


Charlottesville, Virginia, United States Torchy's Tacos Full time

Front of House Operations Leader

Job Category: Store Management Requisition Number: FRONT003323

Job Overview

The legacy of Torchy's Tacos started in Austin, Texas, with a vision, a dedicated culinary expert, and a food trailer, evolving into a beloved brand with numerous locations across various states. OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Key Responsibilities:

  • Oversee Front-of-House operations, ensuring exceptional guest satisfaction.
  • Exemplify outstanding hospitality and mentor the team to achieve the same standards.
  • Analyze online ordering and takeout metrics to identify opportunities for enhancing the customer experience.
  • Address and resolve guest concerns, developing solutions to improve future service.
  • Schedule Front of House team members according to business needs and coordinate local marketing efforts.
  • Assist the Managing Partner and Kitchen Manager in the overall operation of the restaurant.
  • Lead store opening and closing procedures.
  • Ensure compliance with safety, security, and sanitation standards.
  • Communicate expectations clearly and conduct consistent follow-ups with team members.
  • Initiate and implement strategies to drive sales, profitability, and overall store performance.
  • Enhance the bar experience, making it a destination for guests.

Qualifications:

  • Minimum of 2 years of experience in restaurant management.
  • Strong understanding of training and development principles.
  • Ability to lead and foster a collaborative team environment.
  • Excellent oral and written communication skills.
  • Proficient in time management.
  • Required state alcohol-server and Manager ServSafe Certification.
  • Bilingual skills are a plus.

Physical Requirements:

  • Ability to lift, push, pull, or carry heavy objects up to 40 pounds.
  • Must be able to stand for extended periods and walk for long durations.
  • Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels.

Benefits:

  • Access to comprehensive benefits including medical, dental, vision, and life insurance.
  • Eligibility for 401(k) plan.
  • Paid Time Off (PTO).
  • Day 1 access to exclusive discounts for shows, sporting events, hotels, and more.
  • Damn Good food discount card for you and your spouse.
  • Casual attire with company swag provided.
  • Support from the Torchy's Family Foundation during times of need.
  • Bragging rights (we're kind of a big deal).


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