Branch Operations Lead
19 hours ago
East West Bank is seeking a highly motivated and experienced Branch Operations Lead to join our team. As a key member of our branch operations team, you will be responsible for delivering a high-quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.
Key Responsibilities
* Assist customers with their financial needs, including cash withdrawals, deposits, transfers, and loan payments across different platforms (online and mobile)
* Supervise junior staff in the branch and provide guidance and approvals as needed
* Support the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence
Requirements
* 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
* Strong working knowledge of branch operations required
* Familiarity with standard branch technology and teller equipment
* Strong problem-solving, decision-making, and customer-service skills
What We Offer
* Competitive base pay range of USD $23.00/Hr. - USD $26.00/Hr.
* Ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers
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