Branch Manager

3 days ago


Walnut Creek, California, United States Firefighters First Credit Union Full time
Branch Manager Job Description

Firefighters First Federal Credit Union is seeking a dynamic and enthusiastic leader to join our team as a Branch Manager (Regional Office Manager) in our Walnut Creek, CA branch.

Key Responsibilities:
  • Lead and develop a high-performing team to deliver exceptional member service and achieve business objectives.
  • Provide after-hour member support and ensure members' needs are met through a consultative approach.
  • Attain production goals and expand membership while delivering legendary member experience.
  • Promote membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events.
  • Manage all regional office operations, including performing routine audits and fulfilling fiduciary responsibilities.
  • Effectively manage lending and deposit pipelines, forecast, and schedule teams to provide members with adequate coverage each day.
Leadership Responsibilities:
  • Regularly meet with team members, managers, and FSCs to coach and mentor to ensure alignment around FFCU's mission, vision, and values.
  • Provide team members with training, tools, and resources to successfully perform their jobs.
  • Hold teams accountable for meeting all service level agreements, ensuring the team's work is accurate/efficient, and provide coaching, feedback, or training as needed.
  • Provide and ensure development opportunities are available for team members as part of their overall career path with the Credit Union.
  • Lead change by identifying opportunities that consistently raise the bar and improve service levels.
Basic Qualifications:
  • Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field.
  • Minimum of 3 years' experience as a branch manager or a financial services branch representative.
  • Experience supervising or managing employees.
  • Experience with sales and operations at a financial institution.
Benefits:
  • Competitive salary with a pay for performance bonus.
  • Fully paid Medical, Dental, and Vision benefits package for employees.
  • Fully paid Life insurance, AD&D, short and long-term disability coverage.
  • 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%.
  • Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program.
  • Pet Insurance.
  • 4 weeks of PTO annually including 2 1⁄2 days of float time.
  • 9 paid holidays plus 2 half days.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We value your skills, expertise, and commitment to serving the community.


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