Branch Manager
3 days ago
Firefighters First Federal Credit Union is seeking a dynamic and enthusiastic leader to join our team as a Branch Manager (Regional Office Manager) in our Walnut Creek, CA branch.
Key Responsibilities:- Lead and develop a high-performing team to deliver exceptional member service and achieve business objectives.
- Provide after-hour member support and ensure members' needs are met through a consultative approach.
- Attain production goals and expand membership while delivering legendary member experience.
- Promote membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events.
- Manage all regional office operations, including performing routine audits and fulfilling fiduciary responsibilities.
- Effectively manage lending and deposit pipelines, forecast, and schedule teams to provide members with adequate coverage each day.
- Regularly meet with team members, managers, and FSCs to coach and mentor to ensure alignment around FFCU's mission, vision, and values.
- Provide team members with training, tools, and resources to successfully perform their jobs.
- Hold teams accountable for meeting all service level agreements, ensuring the team's work is accurate/efficient, and provide coaching, feedback, or training as needed.
- Provide and ensure development opportunities are available for team members as part of their overall career path with the Credit Union.
- Lead change by identifying opportunities that consistently raise the bar and improve service levels.
- Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field.
- Minimum of 3 years' experience as a branch manager or a financial services branch representative.
- Experience supervising or managing employees.
- Experience with sales and operations at a financial institution.
- Competitive salary with a pay for performance bonus.
- Fully paid Medical, Dental, and Vision benefits package for employees.
- Fully paid Life insurance, AD&D, short and long-term disability coverage.
- 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%.
- Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program.
- Pet Insurance.
- 4 weeks of PTO annually including 2 1⁄2 days of float time.
- 9 paid holidays plus 2 half days.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We value your skills, expertise, and commitment to serving the community.
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