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Customer Service Representative

2 months ago

Shrewsbury Pennsylvania, United States Members 1st Federal Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Universal Member Service Representative to join our team at Members 1st Federal Credit Union. As a key member of our branch operations team, you will be responsible for providing exceptional service to our members, identifying their product and service needs, and collaborating with departmental partners to deliver a seamless experience.

Key Responsibilities
  • Support all aspects of branch operations, including growth of deposits, loans, and service ratio
  • Meet and exceed member expectations by identifying their product and service needs
  • Collaborate with departmental partners to provide a seamless experience for members
  • Provide superior service, support branch growth and service, and demonstrate compliance with credit union standards
  • Perform lobby engagement and communicate effectively with members, associates, and partners
Requirements
  • 3 years of related experience in retail, financial services, or equivalent work experience
  • 2 years of experience identifying and promoting products and services to meet customer needs
  • Excellent communication and interpersonal skills
  • Solid consulting ability and cash handling skills
  • Ability to demonstrate empathy and lead, take charge, and offer opinions and direction
  • Familiarity with PCs and applicable software
Preferred Qualifications
  • Spanish bilingual abilities preferred based on location
Working Conditions/Physical Demands
  • Ability to communicate effectively in English, both orally and in writing
  • Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
  • Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
  • Sufficient manual skill for operation of PC keyboard and other standard office equipment
  • Ability to stand or sit for extended time periods
  • Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage