Customer Service Representative

4 weeks ago


Pennsylvania, United States Crane Payment Innovations Full time

At Crane Payment Innovations, we're looking for a skilled Customer Service Representative to join our Centralized Dispatch team. As a key member of our service organization, you'll play a vital role in delivering world-class service to our external customers.

Key Responsibilities:

  • Routing service dispatch calls for National and Regional accounts
  • Ensuring locations and payment are up to date and the customer is ready to receive service
  • Quoting Time & Material service calls
  • Understanding service levels by equipment to sell future maintenance contracts
  • Receiving calls from the field and inputting part orders for service technicians
  • Providing basic troubleshooting support to customers for simple fixes

Requirements:

  • High School diploma
  • 2-5 years of related customer service experience
  • Substantial experience in providing over-the-phone support
  • Strong computer skills and proficiency in Outlook

What We Offer:

  • Flexible work environments
  • Defined career growth plans with opportunities for advancement
  • Generous paid time off, including sick and holiday leave
  • Medical, dental, and vision insurance
  • 401K with company contribution
  • Flexible spending accounts
  • Life insurance and disability benefits
  • Discounts for childcare
  • Tuition assistance
  • Community involvement and volunteering events

Crane Payment Innovations is part of Crane NXT, a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers.



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