Bilingual Customer Service Representative

7 hours ago


Shrewsbury, Massachusetts, United States UHealthSolutions, Inc. Full time
Job Description

UHealthSolutions, Inc. is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize provided scripts and procedures to provide customers with general information and exercise reasonable judgment to appropriately transfer/escalate more complex issues to the appropriate location for resolution
  • Perform basic administrative functions, including but not limited to filing, scanning of documents
  • Demonstrate consistent and professional customer service skills: active listening, ability to engage the customer, appropriate utilization of resources, clear written and verbal communication
  • Adhere to scheduled shift and break times
  • Log all contacts in accordance with established program policies, procedures, and standards

Requirements:

  • High school diploma or equivalent
  • Must read, speak and write English fluently
  • Bi-lingual proficiency required (Must read, speak and write Spanish fluently)
  • Must have at least 6 months call center experience; or 1 year customer service with strong phone contact handling skills
  • Physical ability to stand and repetitively bend down and reach up for extended periods of time (e.g., for file room projects)
  • Must be flexible regarding hours scheduled (e.g., morning, mid-day, evenings, overnight, weekends, and holiday assignments)

Skills:

  • Ability to utilize customer service skills including the ability to relate well to diverse populations and to represent the organization professionally
  • Sound judgment and discretion
  • Ability to communicate clearly and effectively verbally and in writing
  • Ability to follow established procedures
  • Accurate typing/data entry and information tracking skills at a minimum proficiency of 40 words per minute
  • Computer literacy including experience with Internet Browsers, Microsoft Outlook, Word, and Excel

COVID-19 Considerations:

  • All employees must show proof of vaccination or seek exemption or accommodation related to disability, medical or religious based reason(s) by their 1st day of employment.


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