Bilingual Customer Service Representative
7 hours ago
UHealthSolutions, Inc. is seeking a highly skilled and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Provide customer service to clients via phone, email, and chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Utilize provided scripts and procedures to provide customers with general information and exercise reasonable judgment to appropriately transfer/escalate more complex issues to the appropriate location for resolution
- Perform basic administrative functions, including but not limited to filing, scanning of documents
- Demonstrate consistent and professional customer service skills: active listening, ability to engage the customer, appropriate utilization of resources, clear written and verbal communication
- Adhere to scheduled shift and break times
- Log all contacts in accordance with established program policies, procedures, and standards
Requirements:
- High school diploma or equivalent
- Must read, speak and write English fluently
- Bi-lingual proficiency required (Must read, speak and write Spanish fluently)
- Must have at least 6 months call center experience; or 1 year customer service with strong phone contact handling skills
- Physical ability to stand and repetitively bend down and reach up for extended periods of time (e.g., for file room projects)
- Must be flexible regarding hours scheduled (e.g., morning, mid-day, evenings, overnight, weekends, and holiday assignments)
Skills:
- Ability to utilize customer service skills including the ability to relate well to diverse populations and to represent the organization professionally
- Sound judgment and discretion
- Ability to communicate clearly and effectively verbally and in writing
- Ability to follow established procedures
- Accurate typing/data entry and information tracking skills at a minimum proficiency of 40 words per minute
- Computer literacy including experience with Internet Browsers, Microsoft Outlook, Word, and Excel
COVID-19 Considerations:
- All employees must show proof of vaccination or seek exemption or accommodation related to disability, medical or religious based reason(s) by their 1st day of employment.
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