Customer Service Warranty Representative
2 weeks ago
This is a challenging and rewarding opportunity to join our team as a Customer Service Warranty Representative. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support throughout the warranty process.
Key Responsibilities- Schedule and Evaluate Subcontractors: You will be responsible for scheduling and evaluating subcontractors to ensure that they meet our high standards for quality and customer satisfaction.
- Process Warranty Claims: You will be responsible for processing warranty claims in a timely and efficient manner, ensuring that customers receive the support they need to resolve any issues with their home.
- Communicate with Homeowners: You will be responsible for communicating with homeowners to ensure that they are satisfied with the warranty process and that any issues are resolved promptly.
- Collaborate with Cross-Functional Teams: You will work closely with cross-functional teams, including construction, sales, and customer service, to ensure that our customers receive a seamless and exceptional experience.
- Education: High school degree or equivalent required; associate's or bachelor's degree preferred.
- Experience: Minimum one year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required.
- Skills: Strong experience in delivering high-quality customer service programs; demonstrated leadership capabilities; strong people skills; action-oriented; customer-centric; strong verbal and written communication skills.
- Competitive Compensation: We offer a competitive salary and bonus structure, as well as a comprehensive benefits package.
- Opportunities for Growth: We are committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development.
- Collaborative Work Environment: We have a collaborative and supportive work environment, with a team of dedicated professionals who are passionate about delivering exceptional customer service.
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