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Customer Service Representative
2 months ago
About the Job
The Customer Service Representative is a key role in empowering our customers to build, manage, and grow successful landscape businesses. As a representative of Horizon Distributors, you will be the face of the sales center and the primary point of contact for walk-ins, phone orders, and will-call service.
Responsibilities:
- Provide exceptional customer service by greeting customers, listening to their needs, and recommending product solutions.
- Treat customers as business partners by upselling options and complimentary items to make their jobs easier and more profitable.
- Collaborate with team members to sell Horizon's value and provide the best service and experience possible.
- Prepare sales orders, assist customers in selecting and loading merchandise, and make follow-up calls to potential and existing customers.
- Resolve customer complaints professionally and in a timely manner.
- Maintain a clean, well-organized, and well-stocked sales center.
- Assist in receiving, shipping, and general warehouse duties.
Requirements:
- Strong customer-service attitude and self-motivated personality.
- Ability to communicate clearly and think critically to identify solutions to problems.
- Good computer and record-keeping skills, and aptitude to learn ever-evolving systems and processes.
- Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
- Possess or obtain forklift certification.
- Must be 18 years of age or older to apply.
Preferred:
- High school diploma or GED.
- Bilingual (English/Spanish) a plus.
- Irrigation experience is a huge plus and knowledge in other landscape products is helpful.
About Horizon Distributors
Horizon Distributors is a wholly owned subsidiary of POOLCORP, the world's largest publicly traded distributor of swimming pool, landscaping, and outdoor living products. With over 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store.
Why Work at Horizon?
At Horizon, our people are our priority. We offer a stable environment with predictable work hours, the ability to earn more through overtime, and continuous rewards when targets are met. Our generous benefits include group medical, prescription, dental, vision, and life insurance, 401(k) with a company match, an employee stock purchase program, seasonal sales and rewards programs, and an Employee Assistance Program.