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Customer Service Representative

2 months ago

Bellevue, Washington, United States City of Bellevue, WA Full time
Job Summary

The City of Bellevue is seeking a Customer Service Specialist to work at the Robinswood Tennis Center. This is a part-time, variable hour position that requires excellent customer service skills and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Represent the City in a positive manner and provide quality customer service to the public.
  • Greet customers at the reception desk and answer incoming calls.
  • Collect admissions fees and register participants using CivicRec registration software.
  • Handle payment transactions, including cash, checks, and credit cards.
  • Assume responsibility for shift reports and accountability of funds.
  • Complete reports accurately and in a timely manner.
  • Communicate clearly and provide accurate information to the public.
  • Inform patrons of rules and policies of the City of Bellevue.
  • Assist with cleaning the reception area and other areas of the facility as assigned.
  • Report any damage, incidents, and injuries using appropriate forms.
  • Work with other employees to provide safe conditions for the public.
  • Report any unsafe situations or conditions.
  • Respond to emergency situations.
  • Complete required training.
  • Attend scheduled staff meetings.
  • Adhere to safety procedure protocol and safety standards.
Requirements
  • High school diploma or GED; college level course work preferred.
  • Possess a current First Aid/CPR certification or be willing to obtain within first 3 months of employment.
  • Must pass a criminal background check.
Working Conditions

The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work involves walking, talking, hearing, using hands to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
  • The employee may be required to push, pull, lift, and/or carry up to 10 pounds.
  • The noise level in the work environment can vary and is usually moderately quiet.
  • Able to perform duties involving physical labor, such as bending, kneeling, standing, reaching, climbing, stooping, squatting, pushing, and twisting.
  • Ability to assist during emergency situations.