Email Support Specialist

19 hours ago

Farmington Hills, Michigan, United States Stillman Law Office Full time
{"Job Title": "Email Support Specialist", "Job Description": "Support Specialist

We are seeking a highly skilled Support Specialist to join our Collections team at our Farmington Hills, MI office.

The ideal candidate will possess strong written communication and problem-solving skills, with a proven ability to manage complex account issues independently and efficiently.

Key Responsibilities:

  • Provide exceptional email support, handling 90% of communications via email.
  • Assess account statuses and send appropriate, template-driven responses.
  • Timely and thorough management of inbound and response emails.
  • Build and maintain relationships with external partners.
  • Collaborate with team members to address a shared pool of accounts, ensuring prompt and professional resolution.
  • Identify trends affecting performance and provide proactive solutions.
  • Maintain accurate system documentation and ensure all customer follow-ups are completed efficiently.
  • Exhibit a strong understanding of account balances and demonstrate comfort discussing settlement opportunities and payment arrangements.
  • Learn and communicate the basic steps of the litigation process to provide updates on account status when needed.
  • Deliver exceptional customer service by resolving consumer inquiries with professionalism and courtesy.

Qualifications:

  • High school diploma required. Associate's degree or higher is preferred.
  • Proficiency in Microsoft Outlook, Word, and Excel.
  • Strong written and oral communication skills.
  • Ability to interact effectively with individuals at all organizational levels.
  • Process-oriented with a strong drive for success.
  • Ability to work collaboratively in a team environment.
  • Strong attention to detail, with the ability to evaluate accounts and recommend appropriate actions.
  • Customer service experience with an ability to resolve inquiries efficiently.
  • Ability to communicate in both English and Spanish preferred.

Additional Information:

  • Job Type: Full-Time (Monday through Friday, potential evening hours).
  • The Firm offers medical benefits and a 401k plan. Additional benefit details, including eligibility, will be discussed during the interview process.
  • Candidates must successfully pass a background check and drug screening.
  • Our firm is committed to fostering an inclusive environment that promotes equal employment opportunities for all individuals.
"}

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