Technical Support Specialist
15 hours ago
This position is located at Great Lakes Ace Hardware, a company committed to improving lives and communities through its vision of making tomorrow better than today. As a Technical Support Specialist, you will play a crucial role in fulfilling this vision by providing technical support, training, and direction to end-users of all departments.
Key Responsibilities:- Provide technical support for store users and technicians, including support for Windows 10/11 PCs, register equipment, bar code scanners, thermal printers, signature capture devices, wireless-APs, firewalls, networking switches and routers, internet/intranet connectivity, laser Jet printers & copiers, IP phone systems, and store camera systems.
- Manage IT projects, including tracking equipment age, identifying needed projects, working directly with vendors, ordering equipment and services, developing project plans, coordinating IT projects with other departments and projects, scheduling deployment of equipment, scheduling vendor techs to work at various locations, working with tier 1, 2, etc. technicians on configuration and deployment of equipment, and automating processes to increase efficiencies.
- Rotate on-call support (weekends & holidays) and provide support for district managers and Support Center departments.
- Work in the field, building and installing equipment at various locations.
- 2 years related IT experience
- Windows experience
- Above-average PC skills
- Highly motivated and energetic team player who works well under pressure
- Excellent problem-solving and communication skills
- Exceptional attention to detail
- Proven ability to provide phone assistance to users with technical issues
- High school diploma or GED
- Associates degree or higher
- Working in or supporting a retail environment and technical skills
- Wireless and networking experience
$20.00-$27.00 per hour
Equal Opportunity Employer:Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.
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